Support
Frequently asked questions
Does the hardware include a Starlink subscription?
No. Hardware purchases don't include a Starlink subscription. Service plans depend on your location and are arranged separately.
How do I pay?
With USDT on the TRON (TRC20) network. After checkout you'll see the exact amount, the receiving address and a QR code.
Why does my amount have extra cents?
Each order adds a small unique amount under 10 cents, shown with 3 decimals (for example 700.065 USDT), so we can match your payment to your order. Please send the exact amount.
When is my order confirmed?
Only after your payment is found and confirmed on the blockchain. Clicking a button doesn't confirm payment.
What if I send the wrong amount?
Underpayments, overpayments and late payments go to our team for a manual check. Contact support with your transaction hash.
Can I pay with USDC or another network?
No. Only USDT on TRON (TRC20) is accepted right now. Other tokens or networks may be lost.
What is your refund policy?
You can request a full refund within 14 days of delivery. Items must be unused and complete, in their original packaging. See our returns policy for details.
Where do you deliver?
Delivery is confirmed for each destination. If we can't deliver to you, we'll contact you before going any further.
Will you ask for my passwords?
Never. We will never ask for your Starlink password, wallet seed phrase or private keys.